{"xsrfToken":"a093d75fb42a84430896df73d26997180815ebba_lout","branding":{"id":"2","key":"sdsrv","name":"SkillDisplay Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3e73a3","headerLinkHoverBGColor":"#3e73a3","headerBadgeColor":"#3e73a3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/17e9d68f-840e-4bd4-83e0-6eccb33a5d5d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTE5OTc5My0zMTI0LTRhMzktOTlhZS1mZDc1MTg2YzMzY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE3ZTlkNjhmLTg0MGUtNGJkNC04M2UwLTZlY2NiMzNhNWQ1ZCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODk4MzAsIm5iZiI6MTczMjE4OTIzMH0.vRcMtzYayyWb7Qym55M6Js5D_aDaMxjDRfUa18HjCO0&client=2a199793-3124-4a39-99ae-fd75186c33cc&mode=fit","logoId":"17e9d68f-840e-4bd4-83e0-6eccb33a5d5d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SkillDisplay Service Desk","sharedPortalName":"SkillDisplay Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SkillDisplay Service Desk","sharedPortalName":"SkillDisplay Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/599dbc77-6784-4c81-ac88-bf73c59764da/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTE5OTc5My0zMTI0LTRhMzktOTlhZS1mZDc1MTg2YzMzY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5OWRiYzc3LTY3ODQtNGM4MS1hYzg4LWJmNzNjNTk3NjRkYSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODk4MzAsIm5iZiI6MTczMjE4OTIzMH0.z6vgt673MsZD02l8hGhEKHI_FfgyGGgcFidLebjn3Ms&client=2a199793-3124-4a39-99ae-fd75186c33cc&height=300&mode=fit","bannerMediaApiFileId":"599dbc77-6784-4c81-ac88-bf73c59764da","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"sdsrv","projectId":10004,"serviceDeskId":2,"name":"SkillDisplay Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.<br> Please be aware that this portal uses Atlassian infrastructure. Personal data you provide will be processed and stored on their servers accordingly under the GDPR terms: <a href=\"https://www.atlassian.com/trust/privacy/gdpr\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.atlassian.com/trust/privacy/gdpr</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10537,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10542,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[3],"key":""},{"id":"17","name":"SLA Coaching support","descriptionHtml":"","callToAction":"SLA Coaching support","introHtml":"<p>Having a hard use case to crack when building your skill structure? Contact our trainers for support.</p>","icon":10499,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"18","name":"SLA Technical Support","descriptionHtml":"","callToAction":"SLA Technical Support","introHtml":"<p>Encountered a technical problem or bug? As SLA customer we'll handle your request with priority.</p>","icon":10472,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10536,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[18,17,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b5016a11-f543-3c8a-9bcb-b5757a31605d","appLinkName":"System Confluence","appLinkUrl":"https://skilldisplay.atlassian.net/wiki","spaceKey":"SDSRV","spaceName":"Service Desk","spaceUrl":"https://skilldisplay.atlassian.net/wiki/spaces/SDSRV","isServer":false},"labels":[],"projectKey":"SDSRV","serviceDeskId":2,"kbLinkDomainURLs":["https://skilldisplay.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDSRV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTE5OTc5My0zMTI0LTRhMzktOTlhZS1mZDc1MTg2YzMzY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTA0MzAsIm5iZiI6MTczMjE4OTIzMH0.KVrzj89cHNtGXi9t_IGogpY4pCWFGoXZXEXa45WjZnY","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"2a199793-3124-4a39-99ae-fd75186c33cc","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10004,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10542,"iconUrl":"https://skilldisplay.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2024-11-21T12:40:30+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b5016a11-f543-3c8a-9bcb-b5757a31605d","appLinkName":"System Confluence","appLinkUrl":"https://skilldisplay.atlassian.net/wiki","spaceKey":"SDSRV","spaceName":"Service Desk","spaceUrl":"https://skilldisplay.atlassian.net/wiki/spaces/SDSRV","isServer":false},"labels":[],"projectKey":"SDSRV","serviceDeskId":2,"kbLinkDomainURLs":["https://skilldisplay.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTE5OTc5My0zMTI0LTRhMzktOTlhZS1mZDc1MTg2YzMzY2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxOTA0MzAsIm5iZiI6MTczMjE4OTIzMH0.KVrzj89cHNtGXi9t_IGogpY4pCWFGoXZXEXa45WjZnY","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"2a199793-3124-4a39-99ae-fd75186c33cc","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}